📦 Shipping & Delivery

We work to process orders as quickly as possible. Processing and delivery times can vary by product, destination, weekends, holidays, and carrier conditions. Some items may ship separately or require additional processing time.

Once an order has entered fulfillment or has shipped, we may not be able to change or cancel it.

🌎 Shipping Rates

*Where shipping is available. Rates shown are current standard store rates and may be updated in the future.

↩️ Returns & Exchanges

If you are not satisfied with an eligible purchase, please contact us within 14 calendar days of delivery to request a return or exchange.

Please do not send an item back before receiving return instructions. Items should be unused, unworn, and in their original condition and packaging unless the item arrived damaged or incorrect.

🚫 Non-Returnable Items

For health, hygiene, safety, or customization reasons, certain products may not be eligible for return once opened, used, worn, personalized, or removed from sealed packaging. Final-sale items may also be excluded unless they arrive damaged, defective, or incorrect.

💳 Refunds

Approved refunds are issued to the original payment method after the returned item is received and reviewed, when a return is required. Your bank or card provider may need additional time to post the credit after a refund is issued.

Original shipping charges are generally non-refundable unless the return results from an error on our part or an eligible damaged/defective item.

🧡 Damaged or Incorrect Order

If your order arrives damaged, defective, or you receive the wrong item, contact us promptly with your order information and clear photos of the item and packaging. We will review the issue and help determine the appropriate solution.

🚚 Lost or Delayed Packages

Tracking updates can occasionally be delayed. If tracking shows a delivery problem or your package has not arrived within the expected timeframe, contact us so we can help review the shipment. We may also ask you to confirm your delivery address or contact the carrier as part of the investigation.

🏠 Addresses & International Orders

Please verify your shipping address carefully before submitting your order. PO boxes may be accepted for eligible shipments, but some products or carriers may require a street address.

International customers are responsible for providing accurate delivery information. Customs processing and local import requirements can affect delivery times.